# Booking Journey and Appointment Checklist

Clearweft · Week 11 · Practical build

Use your own verified records. Blank fields are intentionally unpopulated. Label demonstrations, unavailable data and assumptions; never present them as actual customer results.

## Appointment purpose
- Real offer or clearly labelled demonstration:
- Intended participant:
- Appointment outcome and scope:
- Duration and owner:
- Qualification needed before booking:
- Preparation required:

## Availability and intake
- Calendar representing real commitments:
- Working hours and time zone:
- Buffers and advance notice:
- Booking horizon/capacity:
- Required questions and purpose of each:
- Payment requirement and confirmation source, if relevant:

## Journey map
| Step | Trigger/input | Action | Owner/system | Completion evidence | Exception |
| --- | --- | --- | --- | --- | --- |
| Offer to booking | | | | | |
| Confirmation | | | | | |
| Preparation/reminder | | | | | |
| Appointment | | | | | |
| Follow-up | | | | | |

## Lifecycle checks
| Scenario | Expected result | Observed result | Record updated | Correction |
| --- | --- | --- | --- | --- |
| Normal booking | | | | |
| Time-zone booking | | | | |
| Calendar conflict | | | | |
| Reschedule | | | | |
| Cancellation | | | | |
| No suitable slots | | | | |

## Review
- Confirmed booking definition:
- Attendance recording method:
- Test exclusion rule:
- Support owner:
- Next review date:

## Completion check

The booking journey works and its exceptions have an assigned response.

Date:

Owner:

Next review: