Map your online business
Choose a useful promise, a first business path and the next action your audience needs.
A one-page business map, a chosen customer journey and a first measurement definition.
Seven weeks to connect the foundations. Then a steady rhythm of practical builds and analytics reviews. Choose the path and pace your business needs.
Choose a useful promise, a first business path and the next action your audience needs.
A one-page business map, a chosen customer journey and a first measurement definition.
Turn audience questions into a repeatable brief and a week of connected, useful content.
Seven connected ideas, a reusable content brief and one completed post.
Give interested people a clear website destination, useful resource and tested email journey.
A resource page, a working access or signup path, delivery message and short welcome sequence.
Define one useful result and make the scope, fit and next action easy to understand.
A focused offer or software recommendation page with a tested next step.
Choose one recurring job, define its rules and make its result and failures visible.
A tested workflow with a trigger, clear actions, a status record and a recovery path.
Answer recurring subscriber questions consistently and route exceptions to the right person.
A small answer library, a response policy and a tested subscriber support flow.
Connect the whole journey, review useful evidence and choose the next small improvement.
A complete journey test, a weekly scorecard and one evidence-based improvement.
Define the few events that matter, check their sources and publish an honest first baseline.
A measurement map, a verified baseline and a list of evidence gaps.
Create a focused website journey that helps the right visitor subscribe, enquire, book or buy.
A clear page, a working destination and a tested mobile journey.
Connect content intent, website behaviour and reader feedback without overstating attribution.
A discovery-to-destination review and one justified improvement to the visitor journey.
Connect a real service offer to suitable availability, useful reminders and a prepared appointment.
A tested offer-to-appointment journey with clear ownership and exception handling.
Locate friction in the active conversion journey and distinguish completed actions from useful customer outcomes.
A conversion review with source-aligned counts, tested hypotheses and one chosen improvement.
Connect a focused product promise to payment, access and a useful first customer result.
A tested product-to-delivery journey with clear scope, customer messages and recovery steps.
Review approved income, cash received, costs and working time using clearly separated business models.
A source-backed economics review and a practical decision about where to invest effort.
Help a subscriber, customer or client reach a useful first result with timely, relevant guidance.
A path-specific onboarding sequence with clear triggers, stop conditions and exception handling.
Examine whether people reach a useful first result and what their questions reveal about the experience.
An activation and support review with a prioritised improvement to guidance, access or the offer.
Turn a repeated review into a reliable reporting workflow with clear logic, data, intelligence, orchestration and presentation.
A small reporting specification, checked inputs and a repeatable review output.
Combine observed behaviour, reader needs and business constraints to select one worthwhile next project.
An evidence register, a prioritised opportunity and a testable improvement brief.
Implement the chosen change, test the customer experience and retain a clear record of what changed.
One completed improvement with a verified journey, change record and scheduled outcome review.
Review the twenty-week system, distinguish demonstrated progress from assumptions and choose the next ninety days.
A season review, a maintained operating system and a focused next-quarter plan.
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Get the complete starter workbook. Twenty practical worksheets for building, measuring and improving.